What is your return policy?
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We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
What conditions must be met for a return?
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
How do I start a return?
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To start a return, you can contact us at support@crochetknits.com. Items sent back to us without first requesting a return will not be accepted.
Who pays for return shipping?
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Return shipping costs are the responsibility of the customer, except in cases where the item received was faulty, damaged, or incorrect.
When will I receive my refund?
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We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days.
What if I receive a faulty or damaged item?
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Please inspect your order upon reception and contact us immediately if the item is defective or damaged. Email support@crochetknits.com with photos, and we will make it right.
