Privacy Policy

This Privacy Policy describes how we collect and use personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information is any data which can identify an individual, such as your name, postal address, phone number, and email address.

By using our website, you accept this Privacy Policy and any other documents referred to in it. This policy may change from time to time, so we recommend that you review it periodically.

Who This Privacy Policy Applies To

This Privacy Policy applies to all persons whose personal information we collect and use, including:

Customers
Service providers
Enquirers or complainants
Visitors to our website
Newsletter subscribers (if you sign up)
Business contacts

How We Use Your Personal Information

We may collect, use, and disclose your personal information in order to operate our business. This includes:

Processing orders and payments
Fulfilling and delivering orders
Providing customer support and handling returns/refunds
Maintaining accounts and records
Preventing fraud and protecting our store
Improving our website and services through analytics
Providing information, products, or services you request from us
Sending marketing emails only if you consent (you can opt out at any time)

When you place an order through our website, we may share information with third-party payment processors and delivery services. These organisations are under obligations to protect your data.

Marketing

Where you have given consent, we may contact you with promotions or special offers by email.

You can opt out of marketing at any time by contacting us at support@crochetknits.com.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyse site performance.

You can adjust your browser settings to refuse cookies, though some features of the website may not function properly without them.

Disclosure of Personal Information

We may disclose your personal information to third parties:

If our business or assets are acquired by a third party
If we are required to comply with legal obligations
To protect the rights, property, or safety of our business, our customers, or others (including fraud prevention and credit risk reduction)

Children’s Data

Our website and services are directed to adults. We do not knowingly collect personal data from children under the age of 16. If you believe we may have collected such data, please contact us and we will delete it.

International Transfers

Some service providers (such as Shopify and payment processors) may process your data outside the UK or EEA. Where this occurs, appropriate safeguards may be used (such as UK-approved contractual safeguards) to protect your information.

How Long We Keep Your Personal Information

We retain your personal information only as long as necessary to fulfil the purposes set out in this policy, unless a longer period is required by law.

How We Protect Your Personal Information

We take appropriate steps to protect your data against unauthorised access, loss, misuse, or disclosure. However, transmission of information over the internet is never completely secure, and you share information with us at your own risk.

Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

The right to access the data we hold about you
The right to correct inaccurate data
The right to request erasure of your data (in certain cases)
The right to restrict processing in certain circumstances
The right to object to processing for direct marketing
The right to data portability

To exercise these rights, contact us at support@crochetknits.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

Updating Your Information

If you would like to review, update, or correct your personal information (including your marketing preferences), please contact us at support@crochetknits.com.

Data Controller

The data controller responsible for your personal information is:

CrochetKnits
Address: 205 Holland Park Ave, London, W4 4XB, United Kingdom
Email: support@crochetknits.com
Phone: +44 7418 365813